ARRANGEMENTS FOR MAKING COMPLAINTS ABOUT THE CURRICULUM AND RELIGIOUS WORSHIP
Under Section 23 of the Education Reform Act 1988 the Local Education Authority has established arrangements, approved by the Secretary of State, for dealing with formal complaints about the curriculum or any related matter to the governing body, the LEA or both. Parents who want to find out more about this matter should contact the Headteacher in the first instance, who will be able to let them see a copy of the Local Education Authority‟s approved arrangements
OTHER COMPLAINTS
For all other complaints or concerns parents (and others) are encouraged to raise them initially with the Headteacher who will be able to discuss them there and then or at a mutually agreed time. Should it not be possible to resolve any complaint or concern satisfactorily in this way the complaint should be put in writing and sent or given to the Headteacher. If you would like assistance in setting out your complaint the school will, if asked, help you to do this, facilitating access to translation services where necessary. The school then promises to deal with your complaint as follows:
 formally acknowledge it within five working days
 tell you the name and telephone number of the person looking into your complaint
 respond to it within twenty school working days or if it is not possible to give you a complete answer tell you what is being done to investigate and how long it is expected to take
 tell you if it has to be dealt with under a special procedure
If you are not satisfied with the outcome of your complaint you can write to the Chairman of Governors c/o the school who will arrange for the complaint to be looked into and where necessary arrange for the Governing Body‟s Personnel and Finance Committee (which has responsibility for complaints) to consider what you have to say.
Should you still not be satisfied and want to take the matter further you will be told who else you can write to at that stage.